AccessBank Careers

Junior Customer Support Officer
Date Posted: 14, September 2017 Deadline :20, September 2017

Position – Junior Customer Support Officer

 

Responsibilities

 

  • Managing Calls(inbound calls & outbound calls)
  • Assist with providing information about all types of products and services that ABT offers to clients, non-clients and agents.
  • Ensuring timely attending of inquiries brought forward from clients as of mobile and agency banking transactions.
  • Making follow ups of all pending issues once reported.
  • Monitoring of SMS support center.
  • Monitoring of Bank’s FACEBOOK page by replying to clients and non-clients comments
  • Perform account opening verification through the Customer Acquisition App (CAA).
  • Report any malfunctioning of the mobile banking and agent banking service observed on the Selcom Bridge to your immediate supervisor, Mobile Banking Coordinator, or Alternative Channels Manager.
  • Report all Trouble-shooting of Agent POS, Mobile Banking and other technical failures to respective departments.
  • Responsible for storage and safe keeping of documentation in both database and files.
  • Coordinate, support and work together with other departments in the bank.
  • Follow other instructions and fulfil other tasks as deemed necessary by Customer Support Coordinator.
  • Prevent the occurrence of any fraud by reporting immediately any suspicious activity to both the whistle blowing channels as well as to direct supervisor(s).

 

 

 

 

Selection Criteria and Qualifications

  • Education: Diploma, Advanced Diploma or a Degree in Banking and  Finance, Mass communication, and other related field
  • Strong Customer Service skills.
  • Honest person with high integrity, and independence who will observe professional ethics in executing his/her duties
  • Strong communication skills.
  • Fluency in English and Kiswahili (ability to write fluently in both)
  • Good time management and work efficiency.
  • Good report writing skills.
  • High degree of computer literacy; good knowledge of Excel and Word.
  •  Good organizational skills, Products and Customer Awareness.

 

 

Please send your resume’ and motivation letter by email to career@accessbank.co.tz or Human Resources Department, P.O BOX 95068, Dar-Es-Salaam. Certificates and other relevant documents will only be required during the interview. Motivation letters should explain why you fit for this position and should include a summary of your achievements in your current position.

 

The deadline for applying to this position is September 20th 2017.

                                                                                           

AccessBank Tanzania is an equal opportunities employer.